Refund and Cancellation Policy

Last updated: 23 September 2026

Digital ebooks

Our products are delivered by email, so no physical return is required. Please send cancellation or refund requests to support@sitenese.com, or call +44 7868 262986. Include your order number and the email address used to order. We will review the request and explain the outcome.

Cancellation

Where UK consumer cancellation rights apply, you may cancel within 14 days after the contract is made. Payment alone does not waive this right. The right can be lost when digital supply begins only if you have first given valid express consent to early supply, acknowledged the loss of the right, and received the required confirmation. We do not treat simply opening an email as a blanket waiver.

Missing, faulty or incorrect content

If your ebook is missing after the 24-hour delivery period, is the wrong item, is corrupted or does not match its description, contact us. We will investigate and provide the appropriate remedy, which may include resending the file, repair or replacement, or a refund or price reduction as required by applicable law. Statutory rights are not excluded by digital delivery.

Refund method

Approved refunds are returned to the original payment method, without a refund administration fee. Where a cancellation refund is legally due, we will issue it within the applicable legal deadline, including within 14 days of being informed of a valid cancellation where required. Your bank may need additional processing time.

Optional cancellation notice

You may email: “I wish to cancel my ebook order [order number], ordered on [date]. My name is [name] and my order email is [email].” Using this wording is optional. You can also write to our contact address: 13 Fairfax Ave, Manchester M20 6AJ, United Kingdom.